Delete your account and data

Last updated: 14 October 2026

You can ask us to delete your Move Ph account (driver, operator or rider) and the personal data we hold about you at any time.

Option 1: in the app

Move app → Menu → Account → Delete my account
Confirm when asked. You are signed out straight away and your request is recorded.

E-mail address of your account

Write to moveph7@gmail.com from the e-mail address of your account with the subject “Delete my account”. We may ask a question to confirm it is you.

Your request is recorded at once and you can no longer sign in. We delete your data within 30 days, normally sooner. To change your mind before then, e-mail us.
Deleted: your name, e-mail address, telephone number, address, date of birth, National Insurance number, photographs, face scan, driving, private-hire, identity and address documents, vehicle documents and photographs, bank and payout details, push-notification tokens, your chat messages and your notifications.
Kept without your personal details: the fares, payments, commission and settlement records of past bookings, because accounting law requires them (for about 6 years). On those records you appear only as “Deleted user”.
Past passengers’ trips you drove are not affected, except that your name and contact details are removed from them.
After deletion the same e-mail address can be used to open a new account later.

More about what we hold and why: Privacy Policy.

Move Ph